We offer a 14-day return period, meaning that you may request to return a product within 14 days of receiving it.

A product may only be returned if it is in the same condition as when you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide the invoice or other proof of purchase.

To initiate a return, please email us at info@syssyebloom.hu. Products must be returned to the following address: SDGN Group Kft., 1181 Budapest, Havanna utca 41, 9/33, Hungary.

If we determine that your return request is eligible, we will provide you with a return label and instructions on how and where to return the product. We do not accept returns that have not been requested and approved in advance.

If you have any questions regarding returns, you can contact us at any time at info@syssyebloom.hu.

Damaged Products and Other Issues

Please inspect your order upon delivery and contact us immediately if the product is defective, arrives damaged, or if you have received an incorrect item. This will allow us to assess the issue and take the necessary steps to resolve it.

Exceptions / Non-Returnable Products

Certain types of products cannot be returned. These include perishable goods (such as food, flowers and plants), made-to-order or customized products (including products manufactured according to individual specifications), and personal hygiene products (such as beauty products). We also do not accept hazardous materials, flammable liquids or gases.

If you have a question or complaint regarding a specific product, please contact us.

Products purchased on sale and gift cards cannot be returned.

Exchanges

The quickest way to receive the product you want is to return the product you received, where applicable, and purchase the desired product again once the original product has been accepted for return.

14-Day Withdrawal Period Applicable in the European Union

Notwithstanding the above, for products delivered within the European Union, consumers generally have a statutory 14-day right of withdrawal, allowing them to cancel their order without giving a reason and return the purchased product.

However, this statutory right of withdrawal does not apply to products made to the consumer’s specifications or clearly personalized, including our made-to-order and print-on-demand products, to the extent permitted by applicable law.

Where the statutory right of withdrawal applies, the product must be returned in the condition in which it was received. The product should not be worn or used beyond what is necessary to establish its nature, characteristics and functioning, and any original tags and packaging should be retained where applicable. Proof of purchase may also be required.

Refunds

We will notify you once we have received and inspected your returned product and will inform you whether your refund request has been approved.

If approved, the refund will be processed within 10 business days using the same payment method used for the original purchase.

Please note that it may take additional time for your bank or card issuer to process the refund and credit the amount back to your account.

If you have not received your refund by the 15th day after your refund request was approved, please contact us at info@syssyebloom.hu.

Return and Refund Policy

1. No Right of Withdrawal for Certain Made-to-Order Products

Pursuant to Section 29(1) of Hungarian Government Decree 45/2014 (II. 26.), as amended and applicable, the statutory right of withdrawal does not apply to products manufactured specifically for the consumer or produced according to the consumer’s instructions or express request, including customized and print-on-demand products, where the statutory exemption applies.

Accordingly, our made-to-order and personalized products may be excluded from the statutory 14-day right of withdrawal.

2. Defective Products and Non-Conforming Performance

2.1 Printing Defects or Damage During Delivery

If a product contains a printing defect or has been damaged during delivery, the consumer must notify us within 14 days of receipt by contacting us at info@syssyebloom.hu and providing photographic evidence of the issue.

In such cases, subject to verification of the defect or damage, we will provide either a full refund or a free replacement, as appropriate under applicable consumer protection law.

2.2 Incorrect Size

Customers are responsible for reviewing the size chart provided on the relevant product page before placing an order. Choosing the appropriate size is the customer’s responsibility.

In the event of a sizing issue, we may offer an individual solution or goodwill arrangement at our discretion, subject to applicable law.

3. Other Situations (“I Changed My Mind”)

Due to the made-to-order nature of our products, returns or exchanges based solely on a change of mind are generally not available where the statutory right of withdrawal does not apply.

However, we may offer flexible solutions, including:

• Donation of the product to a charitable organization
• Issuing a store credit or shopping voucher
• An individual arrangement agreed with the customer

Any such solution is subject to individual agreement and does not limit any mandatory rights the consumer may have under applicable law.

4. Procedure

4.1 Notification

The consumer should notify us of any defect or issue within 14 days of receiving the product by emailing info@syssyebloom.hu.

4.2 Response Time

We will respond to the notification within 3 business days and initiate the process for resolving the issue.

4.3 Return Shipping Costs

In the case of a verified defective or damaged product, the return shipping costs will be covered by the online store, subject to applicable law.

In other cases where the customer is responsible for the return, the return shipping costs shall be borne by the customer.

5. Applicable Legislation

The following legislation, as amended and applicable from time to time, may apply to consumer purchases:

• Hungarian Government Decree 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and businesses;
• Act V of 2013 on the Civil Code (Ptk.), Section 6:159, concerning liability for defective performance;
• Act CLV of 1997 on Consumer Protection;
• Other applicable Hungarian and European Union consumer protection and e-commerce legislation.

Last updated: July 9, 2026