Privacy policy

Last updated: July 9, 2026

SDGN Group Kft. (registered office: 1181 Budapest, Havanna utca 41, 9th floor, Door 33, Hungary; tax number: 33028572-2-43) operates this online store and website, including all related information, content, features, tools, products and services, for the purpose of providing customers with a personalized shopping experience (the “Services”). The Syssye Bloom store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the store, purchase products, complete any other transaction using the Services, or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be associated with you or another individual. Personal information does not include information that has been collected anonymously or has been de-identified so that it cannot identify you or reasonably be associated with you.

Depending on how you use the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information – such as your name, address, billing address, shipping address, telephone number and email address.
  • Financial information – such as credit card, debit card and financial account numbers, payment card details, financial account information, transaction details, payment method, payment confirmation and other payment-related information.
  • Account information – such as your username, password, security questions, preferences and settings.
  • Transaction information – such as the products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as information about your previous transactions.
  • Communications with us – such as information you provide when communicating with us, including when you submit an inquiry to our customer service team.
  • Device information – such as information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information – such as information about how and when you use the Services, including how and when you navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you – including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services – such as from your device when you use our products or services or visit our websites, including through the use of cookies and similar technologies;
  • From our service providers – including when we engage them to activate certain technologies or when they collect or process personal information on our behalf;
  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

  • Providing, personalizing and improving the Services. We use your personal information to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and products that may be of interest to you, send notifications relating to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, process returns and exchanges, enable you to post reviews, and provide you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, SMS or post, and displaying online advertisements for products or services on the Services or other websites. This may include advertisements based on products you have previously purchased or added to your cart, as well as other activities you have carried out through the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate and take action against potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and safeguard the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other account access credentials with anyone.

  • Communicating with you. We use your personal information to provide customer support, respond to your inquiries, provide you with effective services and maintain our business relationship with you.

  • Legal purposes. We use your personal information to comply with applicable laws and respond to valid legal processes, including requests from law enforcement or governmental authorities, civil discovery requests, investigations into or participation in potential or actual litigation or other contentious legal proceedings, and to enforce our terms and policies or investigate potential violations thereof.

How We Disclose Personal Information

In certain circumstances and for lawful purposes, we may disclose your personal information to third parties in accordance with this Privacy Policy. Such circumstances may include:

  • To Shopify, vendors and third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment and shipping.
  • To business and marketing partners for the purpose of providing marketing services and displaying advertisements to you. For example, through our use of Shopify, we may facilitate the display of personalized advertisements through third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you for the purpose of providing targeted advertising and marketing based on your online activity across different merchants and websites.
  • When you direct or request us to disclose certain information to third parties, or otherwise consent to such disclosure, such as for the delivery of products or through your use of social media widgets or login integrations.
  • To our affiliates or otherwise within our corporate group.
  • In connection with business transactions, such as a merger or bankruptcy proceeding; to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce applicable Terms of Service or policies; and to protect the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information that you submit to the Services is transmitted to and shared with Shopify and third parties that may be located in countries other than the country in which you reside, for the purpose of providing and improving the Services.

We also use certain enhanced features provided by Shopify that incorporate data and information resulting from your interactions with our Store, other merchants and Shopify, in order to protect, grow and improve our business. To provide these enhanced features, Shopify may use personal information collected about your interactions with our Store, other merchants and Shopify.

In such circumstances, Shopify is responsible for processing your personal information, including responding to requests concerning your rights in relation to the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and your rights, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or are not under our control, you should review their privacy and security policies and other terms of use.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information contained on those websites. Information you provide in public or semi-public spaces, including information shared on third-party social networking platforms, may be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party.

The inclusion of such links does not, by itself, constitute an endorsement of the content on such platforms or of their owners or operators, except where expressly disclosed on the Services.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority for whom you are the parent or legal guardian.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that such information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time for which we retain personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights with respect to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by applicable law.

  • Right to access/know. You may have the right to request access to the personal information we hold about you.
  • Right to deletion. You may have the right to request that we delete the personal information we hold about you.
  • Right to correction. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to data portability. In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we maintain about you and request that we transfer it to a third party.
  • Communication preferences. We may send you promotional emails, which you can opt out of at any time by using the unsubscribe option provided in those emails. If you opt out, we may still send you non-promotional communications, such as messages relating to your account or orders you have placed.

If you are located in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations provided under applicable local law, you may also have the following rights in addition to those described above:

  • Right to object to and restrict processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
  • Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing carried out based on your consent before it was withdrawn.

You may exercise any of these rights through the methods provided within the Services or by contacting us using the contact details provided below.

To learn more about how Shopify uses your personal information and your rights, including rights relating to information processed by Shopify, please visit the Shopify Privacy Portal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.

Where permitted by applicable law, you may designate an authorized representative to submit a request on your behalf. Before accepting a request from such a representative, we may require the representative to provide evidence that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request within the time period required by applicable law.

Complaints

If you wish to make a complaint regarding our processing of your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision using the contact details provided below or lodge a complaint with your local data protection authority.

A list of the data protection supervisory authorities responsible within the European Economic Area (EEA) is available here.

International Data Transfers

Please note that your personal information may be transferred to, stored in and processed in a country other than the country in which you reside.

Where we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized data transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contractual safeguards issued by the relevant competent authority in the United Kingdom, unless the transfer is made to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons.

When we make changes, we will post the updated Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at +36 30 438 3902, email us at info@syssyebloom.hu, or contact us at:

Havanna utca 41, 9/33
1181 Budapest
Hungary

For the purposes of applicable data protection laws, we are the data controller of your personal information.